Privacy Policy

1. Information We Collect

We collect Information about you that you provide to us when using the Site, such as your name, address, phone number, e-mail address, accommodation name, accommodation location and/or length of stay, and your iFREE GROUP Travel account password.
By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device’s operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.
When you make a reservation, our system registers through which means and from which websites you have made your reservation. We may also collect certain information through cookies, tags, and similar technologies as detailed below.
Where required by law, we rely on the following legal bases to process information about you:
•Necessity to Perform Contract with You We need to process your information in order to provide our travel reservation services to you, answer questions and requests from you, and provide customer support;
•Our Legitimate Interests We process your information for security and safety; to detect and prevent fraud; to protect and defend the rights or property of others, or our own rights and interests; to customize and provide our reservation travel services to you; and to respond to lawful requests, court orders, and legal process;
•Compliance with Legal Obligations We need to process your information to comply with relevant laws and regulatory requirements;
•Consent for Direct Marketing Communications and Non-Essential Cookies We rely on your consent to send direct marketing and to use/allow non-essential cookies. You can unsubscribe from direct marketing at any time by following the instructions set out in this Privacy Policy;
•Protect Vital Interest We may need to process your information in case of emergency involving an individual’s life or health.

2. How We Use the Information We Collect

We may use information collected through the Site to:
•Provide you with the requested services, such as creating a user account, processing and confirming your reservation, and communicating with you about services requested (e.g., pre-reservation or post booking chat support (excluding credit card number), special request, cancellations, rewards;
•Send you email marketing communications about products and services that may be relevant to you;
•Conduct surveys or provide you with information about our services on our Site or on other websites you may visit;
•Maintain and improve the Site, tailor the user experience, and for internal training;
•Protect the security of you and the Site;
•Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands; When you make a reservation on one of our business partners’ websites or apps, we may also receive certain information such as your name and reservation information, including the accommodation reserved, in order to process your reservation and identify which channel your reservation has originated from.
If you have not finalized a reservation online, we may send you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch. You may opt-out of receiving these reminders. Please note that the confirmation emails sent after your booking, as well as the guest review emails sent after your departure, are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check in at your booked accommodation, and tools to optionally rate that accommodation after your stay. You will continue to receive them, even if you have opted out of our marketing messages.
Moreover, and as further described in the Terms of Use, if you are completing the booking for another person who will stay at the reserved accommodation, you also have the option to insert the guest’s email address for the purpose that the guest will receive the reservation confirmation and a separate invitation to complete a guest review. You are required to ensure that you are permitted to share the guest’s email address with iFREE GROUP Travel for this purpose. Communications on the Site We offer you and accommodation partners various means to communicate about accommodations and existing reservations, directing the communications through the Site. You can contact us with questions about your reservation or about your accommodation via the Site, and via other channels that we may make available. We may access communications and may use automated systems to review, scan, and analyse communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you or, accommodation partners, us, or others. Note, all communications sent or received using the Site’s communication tools will be received and stored by us.

3. Mobile Devices

With your consent, we may send you push notifications with information about your reservation, potential future stays, or as part of any iFREE GROUP Travel programs that you participate in, including coupons. You may grant us access to your location information or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such information or the receipt of (or opt out of receiving) push notifications (including Software Development Kit (“SDK”) and push token data). Different device operating systems may have different default settings, so please familiarize yourself with such settings governing push notifications.

4. Sharing Your Information

In connection with your visit to our Site and use of our services, we may share your information as follows: •Suppliers Such as accommodation properties (e.g., the specific accommodation that you have requested us to reserve) and/or third party accommodation suppliers in order to finalize your reservation. Suppliers also include transportation providers that you have booked through our Site in order to confirm your transportation booking. •Third Party Service Providers Such as third-party loyalty programs, web hosting, data analysis, marketing (also on websites of such third parties), customer care, credit card and payment services, and other add-on service providers we appoint to perform services on our behalf. •Our Affiliated Group Companies Our affiliated (group) companies’ employees who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.
•Where Required or Permitted by Law
Such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of iFREE GROUP Travel, our users, or others.
•Business Reorganisation
Such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.
We provide appropriate protections for such sharing as required by applicable law to prohibit third parties from using your information for their own purposes, and to address the security and confidentiality of your information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your information to third parties without your consent.

5. Cookies

Our Site uses and allows third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces (“APIs”), and other technologies (collectively, “Cookies”) on our Site that collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the Site to you, such as to keep you logged in while your visit our Site, while other Cookies are used to provide you with a better user experience, such as:
• To personalize the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details);
• Perform website analytics, such as impression reporting, demographic reporting and interest reporting to improve our Site and services; and
• To provided you advertising tailored to your interest (see below for details) Interest Based Advertising We may also allow certain third parties to place Cookies on our Site in order to collect information about your online activities on our Site (e.g., pages visited on the Site and searches you performed) and over time and across different websites you may visit. This information is used to provide advertising tailored to your interests from us (via email, on our Site, and on other websites) and by third parties on other websites you may visit, also known as interest based advertising, and to analyse the effectiveness of such interest based advertising. We may also share one-way hashed information with third party partners (e.g., Facebook) who may combine hashed information with other identifiers in order to serve custom iFREE GROUP Travel advertisements on other websites or mobile apps based on your prior visits to the Site. iFREE GROUP Travel neither supports nor endorses the goals, causes, or statements of any websites or mobile apps that display our advertisements.
Cross-Device Tracking
We may also combine information collected through Cookies and certain usage information from a particular browser or mobile device with another computer or device that may be linked to you (cross-device tracking) in order to optimize our services and provide tailored iFREE GROUP Travel communications and advertisements to you. If you do not want iFREE GROUP Travel to combine such information for its optimization of communications to you please unsubscribe from the iFREE GROUP Travel communications i.e. the newsletter.
Your Choices
Please review your Internet browser settings, typically under the sections “Help” or “Internet Options,” to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details. By exercising such choice regarding interest based advertising, you may still receive advertisements, but the network from which you opted out will no longer deliver ads tailored to your interests. You should also know that logging out of your user account will not actually mean that you opt out of personalized advertisements. You may need to make such choices on each browser and device you may use to exercise choice regarding certain Cookies

6. Opting Out of Marketing Communications from Us

You can opt out of receiving marketing communications from us at any time by using the “Unsubscribe” link in each newsletter or communication, or through your iFREE GROUP Travel account (if you’ve created one) – the email subscriptions settings is under “Profile”.

7. International Transfers

In connection with the purposes described above, your information may be stored in locations outside of your home country, which may have different standards of data protection than your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers, including information transferred to third parties. With respect to such transfers from the European Economic Area (“EEA”) to the United States and other non-EEA jurisdictions, we may rely on the EU Model Clauses and/or the need to process your information in order to provide the requested services (performance of a contract) to transfer your information. As permitted by applicable law, you may request details about the suitable safeguards we have in place by contacting us as detailed below.

8. Information from Other Partners

On occasion, affiliated entities, business partners, or other third party providers may share information with us. One example is if you access or sign in to our Site through social media, such as Facebook Connect, we may collect information from you such as your username, and other information made available to us via such services. In general, your ability to provide such information is through the service provider themselves and you can change those settings in your account settings of the relevant service provider. In general, we may work with our partners to improve and personalize your use of our website in accordance with this policy.

9. Protecting Your Information

We maintain reasonable physical, electronic, and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. We use technology to encrypt credit card information during transit.
Data Retention
We will retain your information for the period necessary to fulfil the purposes outlined in this Privacy Policy and internal company policies. When iFREE GROUP Travel no longer needs to use your information, we will – unless we need to keep your information to comply with applicable legal or regulatory obligations or the information is required to carry out corporate tasks and achieve our business objectives – remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.

10. How To Access or Change Your Information

If you wish to update your information, or in certain circumstances exercise rights to access, correct, delete, restrict, or object to processing of your information, as well as the right to revoke consent for certain processing or to exercise the right to data portability, please contact us via our customer support, email address: enquiryift@ifreegroup.com.
To protect your privacy and security, we will verify your identity before responding to such request, and your request will be answered within a reasonable time frame. To the extent permitted by applicable law, we reserve the right to charge a reasonable fee for such access. We may need to retain certain information for record keeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or permitted by applicable law.
You can easily correct your name of your account, the booking holder name (subject to cancellation policy attached to the booking) and contact number at any time by signing in to your account on the website.

11. Updates to Privacy Policy

On occasion, iFREE GROUP Travel may revise this Privacy Policy to reflect changes in the law, our information collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices.

12. Links to Third Party Websites

We may provide links to other websites that are not owned or operated by us (“Third Party Websites”). When you use a link online to visit a Third Party Website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked Third Party Website before providing any information on that website.

13. Additional Considerations

A Special Note About Minors Our Site is not directed to minors under the age of 18. However, minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, unless prohibited by an accommodation property’s policies.
Language
This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.
Terms of Use
Please review the iFREE GROUP Travel Terms of Use for more details on using our Site. This Privacy Policy forms an integral part of our Terms of Use.

14. Contact Us

If you have any questions, please contact our customer support: enquiryift@ifreegroup.com.